Help center
Something wrong with an order? Check the answers below or contact us. We're here around the clock.
FATİH MAH. KAMURAN YILMAZER CAD. AÇELYA APT NO: 7 İÇ KAPI NO: 8 ŞEHİTKAMİL/ GAZİANTEP
- WhatsAppMessage us with your order number.
- EmailWrite to us by email.
- Support ticketOpen a ticket from your account and track it.
Frequently asked questions
Orders and delivery
I paid but nothing arrived
Most orders complete within a minute. If it has been more than 15 minutes, send us your order number on live chat and we'll check right away.
I entered the wrong player ID
If the top-up hasn't gone through yet, we cancel and refund the order. Contact live chat right away.
Can I get a refund?
Undelivered orders are fully refunded. Redeemed codes and completed top-ups are digital goods and can't be refunded.
Payment and invoices
Which payment methods do you accept?
Credit and debit cards (Visa, Mastercard, Troy), bank transfer / EFT / FAST, and Mas4games balance.
Where is my invoice?
Your e-invoice is emailed when the order completes and is also shown on your orders page.
General
I want to become a dealer
We offer special pricing and API access to dealers who buy in bulk. Write to our support team and we'll get in touch.