Membership agreement

Last updated: October 2026

This English text is provided for your information. If it differs from the Turkish text in any way, the Turkish text prevails.

This agreement sets out the rules between the person who registers with and uses mas4games.com (the "Site") (the "Member") and MAS İLETİŞİM TEKNOLOJİ LTD STİ ("Mas4games"), which operates the Site. You accept this agreement when you register. With every order you also accept the Pre-information form and the Distance sales agreement; where those agreements differ from this one, the order agreements apply.

1. Mas4games

Trade name: MAS İLETİŞİM TEKNOLOJİ LTD STİ
Address: FATİH MAH. KAMURAN YILMAZER CAD. AÇELYA APT NO: 7 İÇ KAPI NO: 8 ŞEHİTKAMİL/ GAZİANTEP
MERSİS No.: 0612154005200001

2. Membership

You must be at least 18 years old to register. Persons under 18 may use the Site only with the permission and under the supervision of a parent or guardian.
You are responsible for keeping your membership details accurate and up to date. Each person may open only one membership.
Membership is personal: you may not sell, transfer, rent or let anyone else use your account.
Do not share your password with anyone. You are responsible for what is done with your account until you tell us that someone other than you is using it. If you notice anything suspicious, write to our support team at once.
For your security, your sessions end on their own after a set time.
You may end your membership at any time. Order and invoice records that we must keep by law are kept for the legal retention period.

3. Products and prices

The Site sells digital products for games, such as e-pin codes, in-game top-ups and gift cards. No physical products are shipped.
Each product's page states the region, platform and terms of use it is valid for. You are responsible for using the product on an account that meets these terms.
Prices include VAT. If you choose another currency, prices are shown in that currency; the order is made in the amount and currency shown at the payment step.
Prices and stock may change without notice; orders already paid for are not affected.
If a price is shown in plain error (for example, a product clearly far below its real value), we may cancel that order and refund the full payment.
Game and brand names belong to their owners. Mas4games is not an official representative of these companies.

4. Orders, payment and delivery

You may pay by card on the secure screen of our partner payment institution, by bank transfer or EFT, or with your Site balance. If a payment method carries a service fee, it is shown within the total before you pay.
An order paid by bank transfer or EFT waits until the payment reaches our bank account or the partner payment institution and is approved, and is cancelled if the payment does not arrive within the stated time.
Codes are shown on the Account › My orders page once the payment is approved. In-game top-ups are made to the player ID you give.
You are responsible for entering the player ID and account details correctly. If you notice a mistake before the top-up is made, our support team corrects it; top-ups made with wrong details that cannot be reversed cannot be refunded.
For your security and to prevent fraud, we may review some orders before delivery and ask for identity or payment verification. Orders that cannot be verified are cancelled and refunded to the payment method used.

5. Balance

Site balance is kept separately for each currency and can be used only for purchases on the Site, to pay for orders in the same currency. If the balance does not cover an order, the rest is paid by card: that amount is loaded to your balance and the order is paid from the balance. If the card payment is not completed, nothing is taken from your balance.
Balance cannot be transferred to another member and earns no interest.
You may ask our support team to refund balance that you loaded with your own payment and have not used; it is refunded to the payment method you used to load it.
Order refunds are made to your balance. You may at any time ask for the unused part of a refund added to your balance to be returned to the payment method you used; it is returned within fourteen days of your request at the latest, at no cost to you and in a single payment. The details are in the Cancellation and refund policy.
Balance given free of charge, such as through campaigns, the referral program, review rewards or gift codes, cannot be converted to cash and is not refunded.

6. Campaigns, coupons and the referral program

The terms, duration and any quantity limit of each campaign and coupon are stated on its own page or at the payment step.
If campaigns or coupons are used with more than one account, with false information or against their rules, the discount or reward is cancelled; where necessary, the order is cancelled and the payment refunded.
The rules of the referral program are stated on the referral page. The reward is calculated on the delivered purchases of the invited member, less any refunded parts.

7. Reviews

You may write reviews only for products you bought on the Site.
Reviews are checked before publication. Reviews containing insults, personal data, advertising or content unrelated to the product are not published, and you are told the reason.
Your review is published with your first name and the initial of your surname or, if you prefer, anonymously.

8. Prohibited conduct

While using the Site you may not:

Use a payment instrument or account details belonging to someone else, or file an unjustified payment dispute.
Use more than one account or false information to benefit from campaigns, coupons, the referral program or rewards.
Try to get around the Site's security, collect data with automated tools or disrupt the service.
Insult the support team or other members, or give misleading information.
Shop for unlawful purposes.

In these cases we may suspend or close your membership, cancel discounts, rewards and free balance obtained against the rules and, in cases of fraud, take legal action by presenting the records to the competent authorities. Balance in a closed membership that you loaded with your own payment and have not used is refunded unless there is a legal obstacle.

9. Unjustified payment disputes

If, for an order you received, you make an untrue claim to your bank or payment institution, such as "I did not make this transaction" or "I did not receive the product":

We present the delivery records (the order, the time of delivery, your account's sign-in records) to the bank or payment institution reviewing the dispute.
We may suspend your membership until the dispute is resolved.
Any amount paid back to you as a result of the dispute becomes a debt you owe us. We may deduct this debt, after telling you, from your Site balance in the same currency, and take legal action for the remainder.

If you believe your card was used without your knowledge, tell our support team as well as your bank; we will review the order together.

10. Liability

We try to help you with problems arising from outages on game publishers' servers, restrictions placed on your account by the publisher or the publisher's rules; however, these matters are outside Mas4games' control.
For problems on our side, such as a delivered code that does not work, the Cancellation and refund policy applies.

11. Changes and notices

We may update this agreement; its current version is always on this page. We announce important changes on the Site or by e-mail. Changes apply to orders placed after they are published.
Notices to you are sent to the e-mail address and phone number registered in your membership, or to the notifications in your account.

12. Disputes

This agreement is governed by Turkish law. For complaints you may first contact our support team. As a consumer, you may apply to the Consumer Arbitration Committee where you live or where you made the transaction, within the monetary limits announced each year by the Ministry of Trade, and to the Consumer Court for disputes above those limits.