Mas4games

Pre-information form

Last updated: October 2026

This English text is provided for your information. If it differs from the Turkish text in any way, the Turkish text prevails.

Under Consumer Protection Law No. 6502 and the Distance Contracts Regulation, this form sets out what you need to know before you confirm your order. The products, quantities, prices and payment details of your order are shown in the order summary at the payment step; this form and the order summary are kept with your order when you confirm it and form an integral part of the Distance sales agreement.

1. Seller

  • Trade name: MAS İLETİŞİM TEKNOLOJİ LTD STİ
  • MERSİS No.: 0612154005200001
  • Address: FATİH MAH. KAMURAN YILMAZER CAD. AÇELYA APT NO: 7 İÇ KAPI NO: 8 ŞEHİTKAMİL/ GAZİANTEP

You may send your complaints through these contact details or through the Support Center on the Site (live chat and support requests).

2. Main characteristics of the product

The products in your order are digital: an e-pin code, an in-game top-up or a gift card. The name, amount (for example diamonds, UC or a balance amount), valid region and platform, and terms of use of each product are stated on the product page and in the order summary.

3. Total price

The total in the order summary is the amount you pay, including all taxes. There are no shipping or delivery costs. If the payment method you choose carries a service fee, it is shown separately within the total before you pay; no other charge is asked. The currency of the order is the currency shown in the order summary.

4. Payment

  • Card payment: made on the secure screen of our partner payment institution; your card details are neither seen nor stored by Mas4games.
  • Bank transfer or EFT: the order is processed once the payment reaches our bank account or the partner payment institution and is approved; it is cancelled if the payment does not arrive within the stated time.
  • Site balance: the order is paid from your balance in the same currency. If your balance is not enough, you pay the rest by card; that amount is loaded to your balance and the order is paid from the balance. Any service fee for the part paid by card is shown before you pay.

5. Delivery and performance

  • Delivery is made electronically. E-pin codes and gift cards are shown on the Account › My orders page once the payment is approved; in-game top-ups are made to the player ID you gave when ordering.
  • Most orders are delivered within minutes. You may cancel an order we cannot deliver within the time stated on the product page. Delivery cannot in any case exceed thirty days.
  • Orders placed under security review are delivered once the review is complete; if they cannot be verified, they are cancelled and refunded to the payment method used.
  • If we cannot deliver your order or part of it, we tell you at once, with the reason, and add the price of the undelivered part to your Site balance.

6. Right of withdrawal

  • Digital codes and in-game top-ups are intangible goods delivered instantly in electronic form and services performed instantly. For this reason, the right of withdrawal cannot be used once they have been delivered or the top-up has been made (Distance Contracts Regulation, art. 15/1-ğ).
  • You may cancel an order that has not yet been delivered through the Support Center or by writing to {{email}}; the full payment is refunded.
  • Refunds are made to your Site balance; you can use your balance whenever you wish. If you prefer, you may at any time ask for the unused part of a refund added to your balance to be returned to the payment method you used; it is returned within fourteen days of your request at the latest, at no cost to you and in a single payment. Card refunds may take a few days to appear on your card, depending on your bank.

7. Technical information on digital content

Codes and top-ups work only in the region, on the platform and with the type of game account stated on the product page; technical protection measures such as the publisher's region restrictions may apply. Check your account's region and platform before you buy.

8. Guarantee and deposit

No deposit or other financial guarantee is required for orders.

9. Disputes

For complaints and objections you may apply to the Consumer Arbitration Committee within the monetary limits announced each year by the Ministry of Trade, and to the Consumer Court for disputes above those limits.