Mas4games

Cancellation and refund policy

Last updated: October 2026

This English text is provided for your information. If it differs from the Turkish text in any way, the Turkish text prevails.

The products sold on Mas4games are digital, and most are delivered within minutes. Below you can find when cancellations and refunds are possible. The detailed terms are in the Distance sales agreement.

1. Orders not yet delivered

  • You may cancel an order that has not yet been delivered through the Support Center (live chat or a support request) or by writing to {{email}}. The full payment is refunded.
  • You may cancel an order we cannot deliver within the time stated on the product page; we refund the full payment within fourteen days of your notice of cancellation at the latest.
  • If we cannot deliver your order or part of it (for example, when the product is out of stock or cannot be supplied), we tell you at once which product could not be delivered and why, and add the amount you paid to your Site balance.
  • Orders that cannot be verified in the security review are cancelled and refunded to the payment method used.
  • If we cannot deliver part of an order, the amount of the undelivered part is refunded.

2. Delivered orders

E-pin codes, gift cards and in-game top-ups are products delivered instantly in electronic form, so they cannot be returned under the right of withdrawal once they have been delivered or the top-up has been made (Distance Contracts Regulation, art. 15/1-ğ). Check the product's region, platform and amount before you buy.

3. Codes that do not work

  • If a delivered code does not work, report it to the Support Center with a screenshot of the screen where you tried to use it.
  • We check the code with our supplier. If the code is faulty, we deliver a new one; if we cannot, we refund its payment.
  • Codes that have already been used, added to another account, or tried outside the region and platform stated on the product page cannot be replaced or refunded.

4. Wrong player ID

  • If you notice it before the top-up is made, write to the Support Center; we will correct the player ID.
  • Top-ups made to a wrong ID you gave that cannot be reversed by the publisher cannot be refunded.

5. How refunds are made

  • Refunds are made to your Site balance and you are informed; you can use your balance whenever you wish.
  • If you prefer, you may at any time ask the Support Center for the unused part of a refund added to your balance to be returned to the payment method you used (to your card for card payments, to your bank account for bank transfer and EFT payments). We return it within fourteen days of your request at the latest, at no cost to you and in a single payment.
  • Card refunds may take a few days to appear in your account, depending on your bank.
  • Refunds are made in the currency in which the order was placed. In partial refunds, any coupon discount and payment method service fee are reflected in proportion to the refunded amount.
  • You may ask the Support Center to refund balance that you loaded with your own payment and have not used. Balance given free of charge (campaigns, referral rewards, review rewards, gift codes) is not refunded.

6. Contact

For cancellation and refund requests you may use the Support Center or write to {{email}}. We will confirm that we received your request and tell you the outcome.